General Conditions of Sale

General Terms and Conditions of Sale

Last updated: March 22, 2026

Article 1 – Definitions

These General Terms and Conditions of Sale (hereinafter the "GTC") are offered by the company ST LOUIS NICK ALEX JUNIOR, under number 2279457933 and whose registered office is located at 581 81st Avenue Laval, Apt 7, H7V 3M3, Quebec, Canada. (hereinafter "Babycute").

Hereinafter referred to as:

"Site": the website "https://Babycuteuniverse.com" and all its pages, exclusively owned by the Company.

"Products" or "Services": all products (material) and services (prestations) that can be purchased or subscribed to on the Site.

"Seller": Babycute, a legal or natural person, offering its Products or Services on the Site.

"Customer": the internet user, individual or professional, making a purchase of Product(s) or Service(s) on the Site.

"Consumer", in accordance with the definition in the preliminary article of the Consumer Code: "any natural person who acts for purposes which do not fall within the scope of their commercial, industrial, craft or liberal activity"

The internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to carefully read these GTC, print them, and/or save them on a durable medium, before placing an order on the Site.

The Customer acknowledges having read the GTC and accepts them in their entirety.

Article 2 – Application of the GTC and purpose of the Site

The Seller reserves the right to modify the GTC at any time by publishing a new version thereof on the Site.

The GTC applicable to the Customer are those in force on the day of their order on the Site.

Legal information concerning the host and publisher of the Site, the collection and processing of personal data, and the conditions of use of the Site are provided in the general terms of use, the legal notices, and the data charter of this Site.

This Site offers online sales of baby products and childcare accessories.

The Site is freely accessible to all Customers. The acquisition of a Product or Service implies the Customer's full acceptance of these GTC, who acknowledges having fully read them.

The Customer acknowledges the evidential value of the Seller's automatic recording systems and, unless they provide proof to the contrary, they waive their right to dispute them in the event of a dispute.

Any Order for Products implies the Customer's unreserved acceptance and full adherence to these General Terms and Conditions of Sale.

Article 3 – Customer Service

The customer service of this Site is accessible by email at the following address: contact@Babycuteuniverse.com or via the contact form. The Customer must indicate in the email their first name, last name, the subject of their request, and their Order number.

For any professional request (partnership, media, contract proposal), the Company can only be reached by email at contact@Babycuteuniverse.com.

Article 4 – Order subscription methods and description of the purchase process

The Products and Services offered are those listed in the catalog published on the Site. Each product is accompanied by a description provided by the Seller based on the descriptions provided by the supplier.

The photos on the Site are non-contractual and may vary slightly from the models photographed.

1. The Customer places the Order via the Site: the Customer registers and validates the Order on the Site.
2. To place an Order on the Site, the Customer freely selects one or more Products from the Site's catalog by clicking on the "add to cart" button.
3. On the "Information" page, the Customer must enter their contact information.
4. On the "Delivery" page, the Customer must choose their shipping method.
5. On the "Confirmation" page, the Customer must enter their bank details as well as the billing address.
6. A complete summary of the Order appears. The Customer has the option to modify all elements of the Order before finalizing.
7. The sale is validly formed when the Customer has confirmed the Order by clicking on the "Finalize my order" button.

Article 5 – Price and payment terms

Unless otherwise stated, the prices in the catalog are understood to be in Euros, all taxes included (TTC), taking into account the VAT applicable on the day of the order and excluding any possible participation in processing and shipping costs.

Babycute reserves the right to pass on any change in the VAT rate to the price of Products or Services. The Seller also reserves the right to modify its prices at any time.

The Customer can pay by:

• Credit Card (Visa, Mastercard, American Express)
• Klarna (payment in installments)
• Apple Pay
• PayPal
• Shopify Payments

Credit card payments are made through secure transactions provided by an online payment platform provider. This Site does not have access to any data relating to the Customer's payment methods.

Babycute will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy.

Article 6 – Deliveries

Delivery costs will be indicated to the Customer before any payment. We deliver in metropolitan France. The delivery times indicated during the order are for informational purposes only.

Free delivery for any order over €40.

Delivery times: 1 to 3 working days for processing + 3 to 5 working days for delivery.

Unless otherwise stated, the Seller undertakes to deliver the Products within a maximum period of thirty (30) days after the conclusion of the contract.

For hand delivery, the customer may refuse a package at the time of delivery if they notice an anomaly. For letterbox delivery, the customer undertakes to immediately check the package and contact Babycute support if they notice any anomaly.

If the Customer's package is returned to the Seller, the Seller will contact the Customer upon receipt of the returned package to ask them what to do with their order.

Any delivery delay exceeding thirty (30) days may result in the cancellation of the sale at the initiative of the Consumer Customer. The Consumer Customer will then be reimbursed within fourteen (14) days following the date on which the contract was terminated.

Article 7 – Right of withdrawal and withdrawal form

The Consumer Customer has fourteen (14) working days from the date of receipt of the product to withdraw. They will be required to return any product that does not suit them and request an exchange or refund without penalty, with the exception of return costs.

The Product must be returned in perfect condition, unopened and unused.

It is recommended that the Customer return the product using a solution that allows for package tracking.

The refund will be made using the same payment method chosen by the Customer for the initial transaction.

The Seller reserves the right to defer the refund until receipt of the Product.

In accordance with Article L121-17 of the Consumer Code, the Consumer Customer may use the standard withdrawal form below:

Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: ST LOUIS NICK ALEX JUNIOR – 581 81st Avenue, apt 7, Laval H7V 3M3, Quebec, Canada

I / we (*) hereby notify you / us (*) of my / our (*) withdrawal from the contract for the sale of the following goods:

Order number:

Name / First Name:

Phone number:

Email address:

Postal address:

Reason for complaint:

• Exchange* (specify desired product)
• Refund*

Signature of the Client(s) (only in case of notification of this form on paper):

Date:

(*) Delete as appropriate.

Article 8 – Product Warranty

The legal guarantee of conformity applies independently of any commercial warranty that may be granted.

The consumer may decide to implement the guarantee against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code. They have a period of two years from the discovery of the defect.

All items purchased on this site benefit from the following legal guarantees:

Legal guarantee of conformity

The Seller is obliged to deliver a good that conforms to the contract concluded with the Consumer Customer and to be liable for any lack of conformity existing during the delivery of the Product.

"In the event of a lack of conformity, the buyer chooses between repairing or replacing the goods."

Legal guarantee against hidden defects

In the event of non-conformity of a delivered Product, it may be returned to the Seller who will exchange it. If exchange is not possible, the Customer will be reimbursed for the amount of their order.

Parts warranty: The warranty is limited to 30 days following the purchase date under normal use conditions.

Article 9 – Liability

The Seller Babycute cannot be held responsible for the non-performance of the concluded contract due to the occurrence of a force majeure event.

The Customer expressly admits to using the Site at their own risk and under their exclusive responsibility. In any event, Babycute can under no circumstances be held responsible for:

• any direct or indirect damage, especially regarding loss of profits;
• a malfunction or unavailability of access to the Site;
• the content of advertisements and other links or external sources accessible to Customers from the Site.

Article 10 – Force Majeure

In accordance with Article 1218 of the Civil Code, events beyond the control of the parties, which they could not reasonably have been expected to foresee, are considered force majeure.

The occurrence of a force majeure event will automatically suspend the execution of the Order. Beyond a period of ninety (90) calendar days, the Order may be canceled by either party.

Article 11 – Intellectual Property Rights

All elements of this Site belong to the Seller or a third-party agent, or are used by the Seller with the authorization of their owners.

All texts, comments, works, illustrations, and images reproduced on the Site are protected by copyright, trademark law, and patent law. Any reproduction, even partial, is strictly prohibited without prior authorization.

Article 12 – Personal Data Processing

The Company collects Customer data for the purposes of:

1. processing and tracking the Customer's Order on its Site;
2. being able to contact the Customer regarding various events related to the Company;
3. collecting information to improve the Site and Products (including through cookies).

The collected data is processed by the Site's contractual service providers as well as by the hosting provider Shopify Inc., whose servers are secured and protected by a firewall.

The collected data is retained by the Company for a period not exceeding five (5) years.

In accordance with the GDPR (EU Regulation 2016/679), the Customer benefits from a right to access, modify, rectify, delete or oppose their data. The Customer can exercise their rights by e-mail to contact@Babycuteuniverse.com.

Article 13 – User Comments and Other Submissions

If the Customer sends ideas, proposals, or other materials to the Company, the Customer grants the Company the right, at all times, to edit, copy, publish, distribute, translate, and otherwise use these comments.

The Customer is solely responsible for their posted comments and their accuracy.

Article 14 – Severability

If any provision of the GTC is deemed unlawful, void or unenforceable, then that provision shall be deemed severable from the GTC and shall not affect the validity and enforceability of the remaining provisions.

These GTC supersede all prior or contemporaneous written or oral agreements.

Article 15 – Applicable Law and Mediation

These General Terms and Conditions of Sale are subject to French law.

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

Failing an amicable agreement, the consumer has the option to freely refer the matter to the consumer mediator to whom the professional belongs, namely the AME CONSO, within one year from the written complaint addressed to the professional.

The referral to the consumer mediator must be made:

• either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
• or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS

The dispute cannot be examined by the Mediator if:

• the Client does not prove that they have previously attempted to resolve their dispute directly with the Company through a written complaint,
• the request is manifestly unfounded or abusive,
• the dispute has been previously examined or is being examined by another mediator or by a court,
• the consumer submitted their request to the mediator more than one year after their written complaint,
• the dispute does not fall within its scope of competence.

Mediation is free for the Client. Participation in mediation does not exclude the possibility of recourse before a competent French court.

The Site reserves the right to initiate criminal proceedings against any attempt at fraudulent purchase.

Article 16 – SMS Policy

By consenting to Babycute SMS marketing at checkout, you agree to receive recurring SMS notifications (for your order, including abandoned checkout reminders), SMS marketing offers, and transactional SMS. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply STOP to any mobile message sent by us. We do not charge for the service, but you are responsible for all fees and charges associated with text messaging imposed by your wireless service provider.

For any questions, please text HELP or contact us at contact@babycuteuniverse.com.

Your right to privacy is important to us. You can view our privacy policy at https://babycuteuniverse.com to determine how we collect and use your personal information.

All rights reserved – Updated on March 22, 2026